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Common Issues

Category: Common Issues

How can I see errors logged for attachments upload?

All files users attach to topics or replies are stored in media library. But, before that, they are all checked to determine if they are allowed (size, format). During upload various problems can occur to break upload or corrupt the files. All these problems and errors will result in file not being uploaded, but instead an error entry is generated and saved and later displayed with the topic or reply, or in a log.

All errors can be seen on the Errors Log panel in the Toolbox admin menu. This panel grid looks similar to Attachments panel, but it shows errors for every upload problem. This can help you to debug problems with upload process. But, with GD bbPress Toolbox Pro 3.3 and newer attachments process is improved to show validation before upload, so that oversized files or files with wrong file type are prevented from upload, and this will result in less errors during upload, and less errors displayed in the errors log.

To configure logging process, you need to open plugin Settings -> Attachments panel. There you have a options group ‘Errors Logging’. This has several options. First option is used to activate logging process. If this is disabled, no errors will be logged! After that you have options to control who can see the errors. This is related to displaying errors in the topic or reply to inform about the errors on the front end. Normal users or visitors can’t see these logs, they are reserved for administrators, moderators and topic/reply author, and in the settings group you can enable or disable this.

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I am getting blank page or 500 Internal Server Error messages

Blank page is the same as getting the 500 Internal Server Error. This always points to error that must be logged on your server. You need to check your server error log to find out what the error is: Getting PHP errors from the server.

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Fatal Error – Allowed memory of size ### bytes exhausted…

This is a common server related issue and it means that your server is not giving enough memory for executing PHP script. This can be solved by increasing PHP Memory limit.

In some cases, server doesn’t allow setting memory limit over a preset hard limit, and such limitation can cause problems with some plugins that need more memory for some operations. In that case, you must contact your hosting provider for expanding the limit, or change host.

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