Knowledge Base Category Archives

Category: Troubleshooting

Why plugin’s JavaScript files are not loaded?

All Dev4Press plugins and addons require jQuery. But, they will work only if the jQuery is loaded with the WordPress proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from other location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.

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Why I am getting errors related to missing database tables?

Errors like this point to the problem with the plugin installation process when additional database tables need to be created. If that has not happened, it points to the problem with database access or something else related to the database server, but it is might be simply WordPress related issues preventing the normal update.

To check this out, open bbPress Toolbox menu -> Tools -> Recheck and Update. This panel will recheck and recreate tables in possible. If not, you will see the error messages. If that happens, you need to create tables manually (via phpMyAdmin, for instance). Here is the SQL schema for all 3 database tables plugin needs: Database Schema.

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After successful voting and refreshing the page, vote is gone

This is always the issue with the page cache. The plugin supports the use of cache plugins, but in that case, it needs to get current ratings through AJAX to avoid showing old cached page. The plugin includes Dynamic Load addon that will load rating blocks through AJAX. This addon is disabled by default, and if you use cache plugins, just enable this addon from plugin Settings -> Extensions panel.

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Why reviews look broken or missing after installation?

When you install User Reviews addon for the first time, it may happen that new templates are not properly picked by GD Rating System Pro. To remedy that, simply open GD Rating System -> Tools -> Recheck and Update panel. You will see the update messages, and that will reload all available templates, and reviews should be OK now.

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How can I confirm that topic new/unread tracking is working?

Before you go on, make sure you have configured the plugin properly. Check out this article for more information.

To confirm that topic tracking for users is working (new topics, unread topics, and new replies), you need two user accounts: one to create a new topic, and the second account to visit the forum with the new topic to get to see the mark for ‘new‘.

If it is not working, check if the database tables are created during the update. Table name is ‘wp_gdbbx_tracker‘. You can run Tools -> Recheck and Update to make sure all is OK.

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Can I limit users to own files in Media Library via TinyMCE Add Media button?

No. WordPress Media Library has no options or controls to limit access to use of files based on the user role. Also, all files uploaded through Media Library are publically accessible via the URL. WordPress doesn’t have any mechanism for limiting access to files in media library.

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Why quoted content shows HTML tags?

In bbPress, only some user roles are permitted to post unrestricted HTML content. Other users can only use some basic set of HTML tags, and tags like UL, LI, DIV… will not work, and bbPress will save them as text, not HTML. Because of that, when you quote complex HTML content, tags normally not supported will be displayed as text, not HTML.

To fix this, you need to allow all user roles to use the expanded set of HTML tags. And to do that, open the GD bbPress Toolbox Pro Settings -> Various Tweaks -> Expand KSES allowed HTML tags and attributes -> Allowed tags list. Select box there have 3 options, first one is default bbPress set of HTML tags, and the other two include a wide range of supported HTML tags. You need to switch this option to second or third option.

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