Knowledge Base Category Archives

Category: Troubleshooting

Why updating GD Rating System Pro breaks the website?

This can happen if you are using GD Rating System Pro additional addons (like Multi Ratings or User Reviews addon). If that happens, make sure to disable GD Rating System Pro and all addons for it, and upgrade main plugin and all its addons, and reactivate them after the upgrade is done.

0
0
506
Rate this FAQ answer

You are not allowed to rate this post.

Why plugins POT file can’t be imported in POEditor?

POT file for this plugin includes duplicate strings with different contexts, but POEditor currently doesn’t check for context to determine if the string is valid, it just checks for string duplicates, regardless of context. Until that is fixed, POEditor can’t be used to edit translations for this plugin. We have opened ticked with POEditor for them to properly support duplicate strings with different contexts, and hopefully, they will support that soon.

0
0
247
Rate this FAQ answer

You are not allowed to rate this post.

Why plugin’s JavaScript files are not loaded?

All Dev4Press plugins and addons require jQuery. But, they will work only if the jQuery is loaded with the WordPress proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from other location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.

0
0
8328
Rate this FAQ answer

You are not allowed to rate this post.

Why I am getting errors related to missing database tables?

Errors like this point to the problem with the plugin installation process when additional database tables need to be created. If that has not happened, it points to the problem with database access or something else related to the database server, but it is might be simply WordPress related issues preventing the normal update.

To check this out, open bbPress Toolbox menu -> Tools -> Recheck and Update. This panel will recheck and recreate tables in possible. If not, you will see the error messages. If that happens, you need to create tables manually (via phpMyAdmin, for instance). Here is the SQL schema for all 3 database tables plugin needs: Database Schema.

1
0
527
Rate this FAQ answer

You are not allowed to rate this post.

After successful voting and refreshing the page, vote is gone

This is always the issue with the page cache. The plugin supports the use of cache plugins, but in that case, it needs to get current ratings through AJAX to avoid showing old cached page. The plugin includes Dynamic Load addon that will load rating blocks through AJAX. This addon is disabled by default, and if you use cache plugins, just enable this addon from plugin Settings -> Extensions panel.

0
0
2495
Rate this FAQ answer

You are not allowed to rate this post.

Why reviews look broken or missing after installation?

When you install User Reviews addon for the first time, it may happen that new templates are not properly picked by GD Rating System Pro. To remedy that, simply open GD Rating System -> Tools -> Recheck and Update panel. You will see the update messages, and that will reload all available templates, and reviews should be OK now.

0
0
1483
Rate this FAQ answer

You are not allowed to rate this post.

How can I confirm that topic new/unread tracking is working?

Before you go on, make sure you have configured the plugin properly. Check out this article for more information.

To confirm that topic tracking for users is working (new topics, unread topics, and new replies), you need two user accounts: one to create a new topic, and the second account to visit the forum with the new topic to get to see the mark for ‘new‘.

If it is not working, check if the database tables are created during the update. Table name is ‘wp_gdbbx_tracker‘. You can run Tools -> Recheck and Update to make sure all is OK.

1
0
1119
Rate this FAQ answer

You are not allowed to rate this post.

Can I limit users to own files in Media Library via TinyMCE Add Media button?

No. WordPress Media Library has no options or controls to limit access to use of files based on the user role. Also, all files uploaded through Media Library are publically accessible via the URL. WordPress doesn’t have any mechanism for limiting access to files in media library.

0
1
1197
Rate this FAQ answer

You are not allowed to rate this post.