Knowledge Base Archives:

Troubleshooting

Category: Troubleshooting

Why thumbs (or stars) are not showing after plugin upgrade?

When new plugin version is released, it usually contains changes to CSS and JavaScript. If you use some sort of cache (plugin for cache, server side cache, CDN), and depending on your system configuration, CSS and JS files can be cached, and even with new version of the plugin installed, old files can be served from cache.

Whenever you update the plugin, make sure to clear all cached data from cache plugin, server-side cache, CDN and finally browser cache.

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Can you nest BBCodes?

Yes. You can nest BBCodes as long as they are different types. You can have UL BBCode and inside it, you can have LI BBCodes.

And No. You can’t nest the same type of BBCodes. You can’t have UL inside another UL. Ordered or unordered list in HTML is allowed, and you can have UL, inside it several LI tags, and in those LI tags, you can have another UL. This will not work in WordPress, and BBCodes written like that will also fail to render properly. This will not change until WordPress fixes the issue.

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Why rating block alignment is not working?

Alignment for complex HTML elements can be a very tricky issue, and it largely depends on the container and styling it has. The plugin has options to add alignment classes to the rating block, but, these classes don’t include actual styling and they are meant to be styled individually for the theme used.

To center element, that element should have the width set. But, if you set width for the rating block, that block will no longer be responsive. The plugin automatically makes stars smaller for the rating block to fit the current screen with. Having fixed width set for the rating block will prevent the plugin from making it responsive.

You can use CSS for responsive breakpoints to set different widths, but that too depends on the theme (themes usually have different breakpoints and different grid systems), and it is best to style rating block alignment for each individual theme to make sure alignment works for your theme. Also, depending on the theme and the grid system use, there might be some other way to center elements.

Plugin alignment feature is only placeholder class name, styling must be defined for theme.

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Rating is working, but instead of stars I see letters S

If you don’t see stars, but instead there are letters S, this means that font with icons used by the plugin is not loaded by the browsers. The reason for this is that most likely your website is loading a font from CDN and some browsers are enforcing CORS policy. To get more information about it, and the solution on how to fix it, check out this article: Loading fonts from CDN.

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Why BBCodes are not working?

There are few reasons for BBCodes not working:

  1. You have disabled BBCodes in the plugin.
  2. You have disabled some of the BBCodes in the plugin.
  3. You are using some 3rd party plugin that is causing problems.

The plugin that is often causing problems with BBCodes is ‘bbPress Advanced Statistics’, and this plugin will disable all Shortcodes/BBCodes by default. Either configure it properly to allow shortcodes, or remove it.

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Why is Google not showing rich rating snippets for my website?

GD Rating System is adding a fully functional and standardized rich snippet for rating or review, and you can test all your posts to confirm that the rating snippet is correct. But, there is no way to influence Google to show the snippet inside search results. There is no way to know how, why and when Google displays rich snippets and even big websites like IMDb or Amazon very often don’t have the rich snippets displayed.

Check out this user guide about setting up the rating rich snippets.

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