How to fix Thumbs Rating method up and down invalid values?

In few instances reported so far, the Thumbs Rating values have become invalid, showing million or billion high ratings. So far, we were unable to find the cause of the problem, but it was caused by something in the early 3.x versions of the plugin. To fix this issue, you need to recalculate the Thumbs Rating, and the ratings will be fixed.

To do that, open the Rating System plugin admin menu, go to Tools and open Recalculate Data tool. Make sure to read all the provided information there. Find the Thumbs Rating box, and enable recalculation for it. Click the Recalculate button, and wait for the process to run, you will see the progress information. Once it is done, check the posts that had invalid ratings to confirm that the problem has been solved.

Also, it is recommended to update plugin to the latest available version before doing this.

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Does the plugin works with BuddyBoss Platform?

We do not officially support BuddyBoss Platform integration for any of our bbPress plugins.

Most of the features in our plugins will work with BuddyBoss, but there are some things that can’t be made to work due to the changes BuddyBoss makes in bbPress. There is no complete list of things that work and things that don’t, but many popular features (editor replacements, Quantum theme templates…) will not work and there is no way to bring support for them in BuddyBoss Platform due to the way BuddyBoss modifies bbPress.

If you still plan to use our plugins with BuddyBoss, make sure you understand that the support for BuddyBoss can’t be provided or bugs fixed in relation with BuddyBoss!

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How can I update credit card for subscription license renewal?

All payments and invoicing are handled by MyCommerce / ShareIt. And, if you need to change the credit card or other payment information for the upcoming subscription payment, you need to do it via the account on MyCommerce. To access your account on MyCommerce, check out this article.

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Can I use this addon with GD Mail Queue Lite/Free version?

No.

The addons are made for the GD Mail Queue Pro, and there are no plans to have addons supported in Lite/Free version.

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Does this plugin replace wp_mail() function?

No.

Most email sending plugins start by replacing wp_mail() function in WordPress making it hard for other plugins to do anything related to email sending. GD Mail Queue plugin doesn’t replace this function (or any other WordPress function), and it is relying on that core function to intercept and determine if the email should be turned in HTML or added to the queue.

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Does the plugin supports other SMTP sending plugins?

No.

But, GD Mail Queue has support for SMTP email sending, and you can add your SMTP server information for plugin to use for all emails and/or queue emails. If you need to use REST API for email sending or you want to use predefined SMTP sending services through PHPMailer, GD Mail Queue Pro supports several popular email services using official REST API libraries and SMTP sending to.

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Does the plugin supports other REST API based sending plugins?

No.

All plugins that send emails to various services using REST API or some other API to connect to services, are always replace wp_mail() function making it impossible for my plugin to detect emails and work with them. Also, GD Mail Queue can’t use third-party plugins to send emails, because there is no universal interface for this that all plugins can implement and use.

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Does the plugin support BuddyPress?

Yes.

If you use BuddyPress HTML emails feature, it will work as expected, and GD Mail Queue will handle these emails without turning them into HTML. You can also use an option in GD Mail Queue to force BuddyPress to send plain text emails and GD Mail Queue will turn them into HTML emails.

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I have activated the plugin, but the forum looks the same?

Activating the plugin is only the first step, you need now to tell bbPress to use the Quantum theme package. To do that, open the bbPress settings (Settings -> Forums) and find the Theme Package settings, and switch to the bbPress Quantum theme package.

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Why when quoted, emojis (or smileys) are displayed broken?

This happens because WordPress by default is replacing all emojis with images. This is done so that emojis would work in old browsers. But, the JavaScript used for this purpose can slow down the website, and it is messing with the page loading only to show very old and outdated images instead of the pretty emojis most browsers have today.

The only way to avoid the problem with quotes and emojis is to disable WordPress emoji replacing. To do that, install one of many plugins available to disable this WordPress ‘feature’, like Disable Emoji from WordPress.org repository.

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Some BuddyPress features break when I use BuddyPress Nuovo templates?

The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses. There are two ways to solve this:

  • You can disable Italic BBCode (Forums -> Tools -> BBCodes -> Disable BBCodes) or,
  • You can limit BBCodes to the bbPress content only (Forums -> Tools -> BBCodes -> bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies and forums.
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Some BuddyPress features break when I use BuddyPress Nuovo templates?

The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses. There are two ways to solve this:

  • You can disable Italic BBCode (bbPress Toolbox -> BBCodes -> Disable BBCodes) or,
  • You can limit BBCodes to the bbPress content only (bbPress Toolbox -> BBCodes -> General -> Standard Settings -> bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies and forums.
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Can the plugin resize uploaded images to make them smaller?

No, the plugin doesn’t have such feature. But, there are many free plugins available that can resize images on upload to specified maximum size and JPEG compression. One of the plugins that can do that is Resize Image After Upload.

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Why updating GD Rating System Pro breaks the website?

This can happen if you are using GD Rating System Pro additional addons (like Multi Ratings or User Reviews addon). If that happens, make sure to disable GD Rating System Pro and all addons for it, and upgrade main plugin and all its addons, and reactivate them after the upgrade is done.

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Why plugins POT file can’t be imported in POEditor?

POT file for this plugin includes duplicate strings with different contexts, but POEditor currently doesn’t check for context to determine if the string is valid, it just checks for string duplicates, regardless of context. Until that is fixed, POEditor can’t be used to edit translations for this plugin. We have opened ticked with POEditor for them to properly support duplicate strings with different contexts, and hopefully, they will support that soon.

This problem is fixed in POEdit 2.1.

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Can I get refund for purchased product if it doesn’t work on my website?

If your website and server meet the product requirements, and if the problem is not caused by the third party plugins or themes, and if you have worked with the Dev4Press support to fix the problem, and the problem is still there, and our plugin is not working for you, yes, you can get the refund.

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Why plugin’s JavaScript files are not loaded?

All Dev4Press plugins and addons require jQuery. But, they will work only if the jQuery is loaded with the WordPress proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from other location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.

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Why I am getting errors related to missing database tables?

Errors like this point to the problem with the plugin installation process when additional database tables need to be created. If that has not happened, it points to the problem with database access or something else related to the database server, but it is might be simply WordPress related issues preventing the normal update.

To check this out, open bbPress Toolbox menu -> Tools -> Recheck and Update. This panel will recheck and recreate tables in possible. If not, you will see the error messages. If that happens, you need to create tables manually (via phpMyAdmin, for instance). Here is the SQL schema for all 3 database tables plugin needs: Database Schema.

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