Can I use this addon with GD Mail Queue Lite/Free version?

No.

The addons are made for the GD Mail Queue Pro, and there are no plans to have addons supported in Lite/Free version.

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Does this plugin replace wp_mail() function?

No.

Most email sending plugins start by replacing wp_mail() function in WordPress making it hard for other plugins to do anything related to email sending. GD Mail Queue plugin doesn’t replace this function (or any other WordPress function), and it is relying on that core function to intercept and determine if the email should be turned in HTML or added to the queue.

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Does the plugin supports other SMTP sending plugins?

No.

But, GD Mail Queue has support for SMTP email sending, and you can add your SMTP server information for plugin to use for all emails and/or queue emails. If you need to use REST API for email sending or you want to use predefined SMTP sending services through PHPMailer, GD Mail Queue Pro supports several popular email services using official REST API libraries and SMTP sending to.

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Does the plugin supports other REST API based sending plugins?

No.

All plugins that send emails to various services using REST API or some other API to connect to services, are always replace wp_mail() function making it impossible for my plugin to detect emails and work with them. Also, GD Mail Queue can’t use third-party plugins to send emails, because there is no universal interface for this that all plugins can implement and use.

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Does the plugin support BuddyPress?

Yes.

If you use BuddyPress HTML emails feature, it will work as expected, and GD Mail Queue will handle these emails without turning them into HTML. You can also use an option in GD Mail Queue to force BuddyPress to send plain text emails and GD Mail Queue will turn them into HTML emails.

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I have activated the plugin, but the forum looks the same?

Activating the plugin is only the first step, you need now to tell bbPress to use the Quantum theme package. To do that, open the bbPress settings (Settings -> Forums) and find the Theme Package settings, and switch to the bbPress Quantum theme package.

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Why when quoted, emojis (or smileys) are displayed broken?

This happens because WordPress by default is replacing all emojis with images. This is done so that emojis would work in old browsers. But, the JavaScript used for this purpose can slow down the website, and it is messing with the page loading only to show very old and outdated images instead of the pretty emojis most browsers have today.

The only way to avoid the problem with quotes and emojis is to disable WordPress emoji replacing. To do that, install one of many plugins available to disable this WordPress ‘feature’, like Disable Emoji from WordPress.org repository.

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Some BuddyPress features break when I use BuddyPress Nuovo templates?

The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses. There are two ways to solve this:

  • You can disable Italic BBCode (Forums -> Tools -> BBCodes -> Disable BBCodes) or,
  • You can limit BBCodes to the bbPress content only (Forums -> Tools -> BBCodes -> bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies and forums.
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Some BuddyPress features break when I use BuddyPress Nuovo templates?

The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses. There are two ways to solve this:

  • You can disable Italic BBCode (bbPress Toolbox -> BBCodes -> Disable BBCodes) or,
  • You can limit BBCodes to the bbPress content only (bbPress Toolbox -> BBCodes -> General -> Standard Settings -> bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies and forums.
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Can the plugin resize uploaded images to make them smaller?

No, the plugin doesn’t have such feature. But, there are many free plugins available that can resize images on upload to specified maximum size and JPEG compression. One of the plugins that can do that is Resize Image After Upload.

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Why updating GD Rating System Pro breaks the website?

This can happen if you are using GD Rating System Pro additional addons (like Multi Ratings or User Reviews addon). If that happens, make sure to disable GD Rating System Pro and all addons for it, and upgrade main plugin and all its addons, and reactivate them after the upgrade is done.

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Why plugins POT file can’t be imported in POEditor?

POT file for this plugin includes duplicate strings with different contexts, but POEditor currently doesn’t check for context to determine if the string is valid, it just checks for string duplicates, regardless of context. Until that is fixed, POEditor can’t be used to edit translations for this plugin. We have opened ticked with POEditor for them to properly support duplicate strings with different contexts, and hopefully, they will support that soon.

This problem is fixed in POEdit 2.1.

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Can I get refund for purchased product if it doesn’t work on my website?

If your website and server meet the product requirements, and if the problem is not caused by the third party plugins or themes, and if you have worked with the Dev4Press support to fix the problem, and the problem is still there, and our plugin is not working for you, yes, you can get the refund.

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Why plugin’s JavaScript files are not loaded?

All Dev4Press plugins and addons require jQuery. But, they will work only if the jQuery is loaded with the WordPress proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from other location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.

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Why I am getting errors related to missing database tables?

Errors like this point to the problem with the plugin installation process when additional database tables need to be created. If that has not happened, it points to the problem with database access or something else related to the database server, but it is might be simply WordPress related issues preventing the normal update.

To check this out, open bbPress Toolbox menu -> Tools -> Recheck and Update. This panel will recheck and recreate tables in possible. If not, you will see the error messages. If that happens, you need to create tables manually (via phpMyAdmin, for instance). Here is the SQL schema for all 3 database tables plugin needs: Database Schema.

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Should I use child themes included with the plugin?

Child themes provided with GD Knowledge Base Pro are not required. The plugin works with any theme, and child themes provided are examples to get you started with custom development in case you want to customise GD Knowledge Base Pro plugin templates. Using child themes is not recommended for non-developers.

If you want to add only styling changes, you can add your own custom CSS into your theme style.css file.

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After successful voting and refreshing the page, vote is gone

This is always the issue with the page cache. The plugin supports the use of cache plugins, but in that case, it needs to get current ratings through AJAX to avoid showing old cached page. The plugin includes Dynamic Load addon that will load rating blocks through AJAX. This addon is disabled by default, and if you use cache plugins, just enable this addon from plugin Settings -> Extensions panel.

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Why reviews look broken or missing after installation?

When you install User Reviews addon for the first time, it may happen that new templates are not properly picked by GD Rating System Pro. To remedy that, simply open GD Rating System -> Tools -> Recheck and Update panel. You will see the update messages, and that will reload all available templates, and reviews should be OK now.

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