Frequently Asked Questions

After successful voting and refreshing the page, vote is gone

This is always the issue with the page cache. The plugin supports the use of cache plugins, but in that case, it needs to get current ratings through AJAX to avoid showing old cached page. The plugin includes Dynamic Load addon that will load rating blocks through AJAX. This addon is disabled by default, and if you use cache plugins, just enable this addon from plugin Settings -> Extensions panel.

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Why reviews look broken or missing after installation?

When you install User Reviews addon for the first time, it may happen that new templates are not properly picked by GD Rating System Pro. To remedy that, simply open GD Rating System -> Tools -> Recheck and Update panel. You will see the update messages, and that will reload all available templates, and reviews should be OK now.

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Where should I install plugin translations?

All plugins are using core WordPress functions to load translation files. So, there are two locations where translations should be stored. First one is the ‘languages’ folder in the plugin folder. But, you can also use a universal location for all translations: wp-content/languages/plugins. If this folder is missing, manually create it and store translation files there.

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Can I translate addon to my language?

Yes. POT file is provided as a base for translation in the root folder for each plugin. Translation files should go into languages directory, and WordPress must be set to your language to load the file. The file name for translated and compiled MO file must be the same as POT file with the addition of language code: {addon-name}-{language-code}.mo.

You can check out this for translating plugins using POEdit program:
wp.dev4press.com/tutorials/translating-plugins-or-themes-using-poedit

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Why is tax added to the checkout price?

Various countries require a collection of value-added taxes for online sales. Some countries issue corporate use VAT ID, and if you use that ID during checkout, VAT will not be applied to the price. Here is the list of countries that require VAT (or sales tax):

  • All EU Countries
  • Canada
  • Norway
  • Iceland
  • Korea
  • India
  • Russia
  • New Zealand
  • Japan
  • United States (all states except for Alaska, Delaware, Montana, New Hampshire, Oregon)

From July 1, 2017, this list will be expanded to Australia.

The list of countries and states can be expanded in the future, depending the on the local VAT (or sales tax) laws.

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Where can I get the invoice for my purchase?

All payments and invoicing are handled by MyCommerce ShareIt. When you complete the purchase, you will get an email from ShareIt containing the invoice, and it is important to keep these emails safe or download the invoice for your archive. And later, you can download the invoice from your account at ShareIt.

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What is Addon?

Addon is essentially a plugin that is used to expand other plugins. Addons are installed the same way as plugins, and they need to be activated from the WordPress Plugins panel. Addons are made for specific plugins, and addons can’t work on their own, without the main plugin installed and active.

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How can I confirm that topic new/unread tracking is working?

Before you go on, make sure you have configured the plugin properly. Check out this article for more information.

To confirm that topic tracking for users is working (new topics, unread topics, and new replies), you need two user accounts: one to create a new topic, and the second account to visit the forum with the new topic to get to see the mark for ‘new‘.

If it is not working, check if the database tables are created during the update. Table name is ‘wp_gdbbx_tracker‘. You can run Tools -> Recheck and Update to make sure all is OK.

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Can I limit users to own files in Media Library via TinyMCE Add Media button?

No. WordPress Media Library has no options or controls to limit access to use of files based on the user role. Also, all files uploaded through Media Library are publically accessible via the URL. WordPress doesn’t have any mechanism for limiting access to files in media library.

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How can I show (or hide) forum statistics information?

The plugin can add quick statistics overview information to the forum main index page. This contains various information: online users, different counts, and it can contain more things through editing of the template. You can enable or disable this block (or you can select user roles that can see it) by using options in the Settings -> Forums -> Forums statistics overview.

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How the renewal process works?

To use 30% discount, you need to renew your license 30 days before the expiration date or up to 15 days after expiration date. If you miss renewal period, you must purchase full license again if you want to continue to get updates and support.

One month before your license expires, you will get an email informing you about this, and you will get the purchase link for the renewal that is unique for you.

Make sure you always have a current email on record to ensure this email arrival.

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How much the license renewal costs?

For each license, you get 30% discount if you renew your license 30 days before the license expiration date or 15 days after the license has expired. If you miss this period, you can’t use renewal discount, and you will need to pay full price for the license.

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What do I get for renewing my license?

Renewal grants you 1 year of access to support forums, knowlegde base, and plugin download. This will ensure you receive plugin updates for compatibility with future releases of WordPress, and you will get new features for the plugin.

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What types of payment do you accept?

All purchases are handled by MyCommerce / ShareIt and they accept many types of payment: credit cards (Visa, MasterCard, American Express, Diners Club, and JCB), wire transfer, check, cash by mail, PayPal, WebMoney, Konbini and AliPay.

Some of the payment types availability depends on your country of residence.

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Do you store my credit card information?

We don’t receive or store any credit card information during your purchase. Transactions are handled completely by MyCommerce ShareIt and we never see any credit card numbers or other secure information about your payment method.

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Why quoted content shows HTML tags?

In bbPress, only some user roles are permitted to post unrestricted HTML content. Other users can only use some basic set of HTML tags, and tags like UL, LI, DIV… will not work, and bbPress will save them as text, not HTML. Because of that, when you quote complex HTML content, tags normally not supported will be displayed as text, not HTML.

To fix this, you need to allow all user roles to use the expanded set of HTML tags. And to do that, open the GD bbPress Toolbox Pro Settings -> Various Tweaks -> Expand KSES allowed HTML tags and attributes -> Allowed tags list. Select box there have 3 options, first one is default bbPress set of HTML tags, and the other two include a wide range of supported HTML tags. You need to switch this option to second or third option.

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I don’t live in EU, why is VAT added on the checkout to the purchase price?

The system for detecting your country depends on the geolocation system to determine from which country purchase is made. This is mostly done through IP country detection. But, if you are using VPN service, and you set VPN to mask your IP with some EU country, during checkout you will be detected in that country, and VAT will be added. When making a purchase, do not use VPN.

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Why thumbs (or stars) are not showing after plugin upgrade?

When new plugin version is released, it usually contains changes to CSS and JavaScript. If you use some sort of cache (plugin for cache, server side cache, CDN), and depending on your system configuration, CSS and JS files can be cached, and even with new version of the plugin installed, old files can be served from cache.

Whenever you update the plugin, make sure to clear all cached data from cache plugin, server-side cache, CDN and finally browser cache.

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Why plugin loads FontAwesome icons font?

If you set the plugin to use FontAwesome icons for attachment icons and for the forum topic icons (for privacy and other things), plugin will load FontAwesome icons font from CDN. You can disable FontAwesome from loading from plugin Settings Panel -> JS/CSS Files -> CSS Files Loading -> FontAwesome. Also, make sure you switch to use images as icons from plugin Settings Panel -> Standard -> Icons -> For Icons Use -> Images.

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Can you nest BBCodes?

Yes. You can nest BBCodes as long as they are different types. You can have UL BBCode and inside it, you can have LI BBCodes.

And No. You can’t nest the same type of BBCodes. You can’t have UL inside another UL. Ordered or unordered list in HTML is allowed, and you can have UL, inside it several LI tags, and in those LI tags, you can have another UL. This will not work in WordPress, and BBCodes written like that will also fail to render properly. This will not change until WordPress fixes the issue.

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Why rating block alignment is not working?

Alignment for complex HTML elements can be a very tricky issue, and it largely depends on the container and styling it has. The plugin has options to add alignment classes to the rating block, but, these classes don’t include actual styling and they are meant to be styled individually for the theme used.

To center element, that element should have the width set. But, if you set width for the rating block, that block will no longer be responsive. The plugin automatically makes stars smaller for the rating block to fit the current screen with. Having fixed width set for the rating block will prevent the plugin from making it responsive.

You can use CSS for responsive breakpoints to set different widths, but that too depends on the theme (themes usually have different breakpoints and different grid systems), and it is best to style rating block alignment for each individual theme to make sure alignment works for your theme. Also, depending on the theme and the grid system use, there might be some other way to center elements.

Plugin alignment feature is only placeholder class name, styling must be defined for theme.

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Rating is working, but instead of stars I see letters S

If you don’t see stars, but instead there are letters S, this means that font with icons used by the plugin is not loaded by the browsers. Reason for this is that most likely your website is loading font from CDN and some browsers are enforcing CORS policy. To get more information about it, and the solution on how to fix it, check out this article: Loading fonts from CDN.

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Why BBCodes are not working?

There are few reasons for BBCodes not working:

  1. You have disabled BBCodes in the plugin.
  2. You have disabled some of the BBCodes in the plugin.
  3. You are using some 3rd party plugin that is causing problems.

Plugin that is often causing problems with BBCodes is ‘bbPress Advanced Statistics’, and this plugin will disabled all BBCodes by default.

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Why is Google not showing rich rating snippets for my website?

GD Rating System is adding fully functional and standardized rich snippet for rating or review, and you can test all your posts to confirm that rating snippet is correct. But, there is no way to influence Google to show the snippet inside search results. There is no way to know how, why and when Google displays rich snippet and even the big websites like IMDb or Amazon very often don’t have the rich snippets displayed.

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After one day, why I have still not received emails from Dev4Press?

Dev4Press website sends license emails and product download information within minutes after purchase is processed by the payment company. if you don’t get these emails for more than 24 hours, there are two usual reasons:

  1. Your email client software has classified Dev4Press as spam or junk, and you should check your Spam/Junk folder in email client for emails sent from Dev4Press Network <noreply@dev4press.com>.
  2. Your email provider has blacklisted Dev4Press.com and refuses to accept and deliver emails sent from Dev4Press.com. In that case, use the Contact Form and we will contact you from other email address about product delivery.
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Quotes are no longer working after update to WordPress 4.4

Due to the changes in the WordPress 4.4 and the way it handles shortcodes, some of the BBCodes (essentially they are shortcodes) in GD bbPress Toolbox Pro using shorthand method of writing them are no longer working. To fix the issue, you need to:

  1. Update to GD bbPress Toolbox Pro 4.0.5 or newer
  2. Open plugins Tools panel, and there you have WordPress 4.4 Update panel.
  3. Follow instructions and run the update

You are affected mostly for using Quote feature with BBCodes and some other BBCodes. It is advisable to run the update after you update to WordPress 4.4

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Where are font related options in TinyMCE editor?

TinyMCE editor has two rows in the toolbar, but only first line is visible. Font related options are on the second line, and you need to enable it. To do that click on the button called ‘Toolbar Toggle’ as on the image here:

How to open second TinyMCE toolbar row
How to open second TinyMCE toolbar row
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Why is this plugin display broken with my theme?

Plugin is adding own styling for the features it adds, but there is no way to make styles completely immune to other stylesheets or styles added by other plugins or theme. Many themes are adding styles that are very aggressive and they can be made to have higher priority in styling certain elements. In that case, a theme can cause issues with the plugin features styling.

The only solution is to identify the styles that are causing problems and add new styles to fix that. This has to be done for every theme that causes problems.

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Why is TinyMCE for topics and replies not looking OK?

TinyMCE is part of WordPress and it comes with own styles. GD bbPress Toolbox Pro loads an additional stylesheet for TinyMCE to solve common issues when TinyMCE is used on front end. But, depending on your theme that might not be enough. Some themes are adding very aggressive styling that targets elements in TinyMCE too (usually buttons), and these theme styles are causing problems.

The only solution is to find what styles theme is adding to cause the problems, and add extra styles to fix that, but that has to be done for every theme individually. Most themes are using proper styling that is not causing problems.

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What is child theme?

The child theme is a theme that inherits the parent theme. It is a starting point in theme modification processes that will not affect parent theme, and all modifications will go into the child theme. This way you can start with the parent theme and make changes to it by adding all changes into child theme. More about child themes you can find here.

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Where can I see all attachment files?

All files attached in the forum are saved into WordPress Media Library. But, if you want to see only attachments, you can’t do that directly, since Library show all files saved. Toolbox plugin has own panel called ‘Attachments’ where you can see only files uploaded as attachments. You have there: thumbnail preview, name of upload, topic and forum where the file is attached and date and time. This grid shows all files. You can delete or unattach files. If file is unattached, it will be removed from topic/reply it was uploaded to, but it will be still in the media library for some later use.

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How can I see errors logged for attachments upload?

All files users attach to topics or replies are stored in media library. But, before that, they are all checked to determine if they are allowed (size, format). During upload various problems can occur to break upload or corrupt the files. All these problems and errors will result in file not being uploaded, but instead an error entry is generated and saved and later displayed with the topic or reply, or in a log.

All errors can be seen on the Errors Log panel in the Toolbox admin menu. This panel grid looks similar to Attachments panel, but it shows errors for every upload problem. This can help you to debug problems with upload process. But, with GD bbPress Toolbox Pro 3.3 and newer attachments process is improved to show validation before upload, so that oversized files or files with wrong file type are prevented from upload, and this will result in less errors during upload, and less errors displayed in the errors log.

To configure logging process, you need to open plugin Settings -> Attachments panel. There you have a options group ‘Errors Logging’. This has several options. First option is used to activate logging process. If this is disabled, no errors will be logged! After that you have options to control who can see the errors. This is related to displaying errors in the topic or reply to inform about the errors on the front end. Normal users or visitors can’t see these logs, they are reserved for administrators, moderators and topic/reply author, and in the settings group you can enable or disable this.

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Why is Media Library required?

All attachments uploads are handled by the WordPress Media Library, and plugin uses native WordPress upload functions. When file is uploaded it will be available through Media Library. Consult WordPress documentation about Media Library requirements.

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Does plugin works with WordPress MultiSite installations?

Yes. Each site in the network can activate and use the plugin.

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