Frequently Asked Questions

Some BuddyPress features break when I use BuddyPress Nuovo templates?

The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses. There are two ways to solve this:

  • You can disable Italic BBCode (Forums -> Tools -> BBCodes -> Disable BBCodes) or,
  • You can limit BBCodes to the bbPress content only (Forums -> Tools -> BBCodes -> bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies and forums.
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Some BuddyPress features break when I use BuddyPress Nuovo templates?

The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses. There are two ways to solve this:

  • You can disable Italic BBCode (bbPress Toolbox -> BBCodes -> Disable BBCodes) or,
  • You can limit BBCodes to the bbPress content only (bbPress Toolbox -> BBCodes -> General -> Standard Settings -> bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies and forums.
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Can the plugin resize uploaded images to make them smaller?

No, the plugin doesn’t have such feature. But, there are many free plugins available that can resize images on upload to specified maximum size and JPEG compression. One of the plugins that can do that is Resize Image After Upload.

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Why updating GD Rating System Pro breaks the website?

This can happen if you are using GD Rating System Pro additional addons (like Multi Ratings or User Reviews addon). If that happens, make sure to disable GD Rating System Pro and all addons for it, and upgrade main plugin and all its addons, and reactivate them after the upgrade is done.

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Why plugins POT file can’t be imported in POEditor?

POT file for this plugin includes duplicate strings with different contexts, but POEditor currently doesn’t check for context to determine if the string is valid, it just checks for string duplicates, regardless of context. Until that is fixed, POEditor can’t be used to edit translations for this plugin. We have opened ticked with POEditor for them to properly support duplicate strings with different contexts, and hopefully, they will support that soon.

This problem is fixed in POEdit 2.1.

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Can I get refund for purchased product if it doesn’t work on my website?

If your website and server meet the product requirements, and if the problem is not caused by the third party plugins or themes, and if you have worked with the Dev4Press support to fix the problem, and the problem is still there, and our plugin is not working for you, yes, you can get the refund.

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Why plugin’s JavaScript files are not loaded?

All Dev4Press plugins and addons require jQuery. But, they will work only if the jQuery is loaded with the WordPress proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from other location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.

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Why I am getting errors related to missing database tables?

Errors like this point to the problem with the plugin installation process when additional database tables need to be created. If that has not happened, it points to the problem with database access or something else related to the database server, but it is might be simply WordPress related issues preventing the normal update.

To check this out, open bbPress Toolbox menu -> Tools -> Recheck and Update. This panel will recheck and recreate tables in possible. If not, you will see the error messages. If that happens, you need to create tables manually (via phpMyAdmin, for instance). Here is the SQL schema for all 3 database tables plugin needs: Database Schema.

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Should I use child themes included with the plugin?

Child themes provided with GD Knowledge Base Pro are not required. The plugin works with any theme, and child themes provided are examples to get you started with custom development in case you want to customise GD Knowledge Base Pro plugin templates. Using child themes is not recommended for non-developers.

If you want to add only styling changes, you can add your own custom CSS into your theme style.css file.

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After successful voting and refreshing the page, vote is gone

This is always the issue with the page cache. The plugin supports the use of cache plugins, but in that case, it needs to get current ratings through AJAX to avoid showing old cached page. The plugin includes Dynamic Load addon that will load rating blocks through AJAX. This addon is disabled by default, and if you use cache plugins, just enable this addon from plugin Settings -> Extensions panel.

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Why reviews look broken or missing after installation?

When you install User Reviews addon for the first time, it may happen that new templates are not properly picked by GD Rating System Pro. To remedy that, simply open GD Rating System -> Tools -> Recheck and Update panel. You will see the update messages, and that will reload all available templates, and reviews should be OK now.

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Where should I install plugin translations?

All plugins are using core WordPress functions to load translation files. So, there are two locations where translations should be stored. First one is the ‘languages’ folder in the plugin folder. But, you can also use a universal location for all translations: wp-content/languages/plugins. If this folder is missing, manually create it and store translation files there.

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What is the language code for my language?

The most comprehensive list of WordPress supported languages and language codes can be found here:

https://make.wordpress.org/polyglots/teams/

Translation code to use in the name of the translation file is in the column ‘WP Locale’. Some languages use simple 2 letter code, and some use 5 letter combination.

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Can I translate addon to my language?

Yes. POT file is provided as a base for translation in the root folder for each plugin. Translation files should go into languages directory, and WordPress must be set to your language to load the file. The file name for translated and compiled MO file must be the same as POT file with the addition of language code: {addon-name}-{language-code}.mo.

You can check out this for translating plugins using POEdit program:
wp.dev4press.com/tutorials/translating-plugins-or-themes-using-poedit

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Why is tax added to the checkout price?

Various countries require a collection of value-added taxes for online sales. Some countries issue corporate use VAT ID, and if you use that ID during checkout, VAT will not be applied to the price. Depending on the country VAT can be known as GST (goods and services tax).

Here is the list of countries that require VAT (or other taxes):

  • EU Countries (15% – 30%)
  • United States (depending on customer location, some states can have more than one tax added, counties and cities may require taxes)
  • Switzerland (7.7%)
  • Belarus (20%)
  • Canada (5%)
  • Norway (25%)
  • Iceland (24%)
  • South Korea (10%)
  • Russia (18%)
  • New Zealand (15%)
  • Japan (8%)
  • Taiwan (5%)
  • Australia (10%)
  • India (18%)
  • Turkey (18%)

The list of countries and states can be expanded in the future, depending the on the local VAT, GST (or other sales tax) laws. Values provided in this list can be changed at any time, and they are an approximation only. The real tax rate is displayed at checkout.

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Where can I get the invoice for my purchase?

All payments and invoicing are handled by MyCommerce ShareIt. When you complete the purchase, you will get an email from ShareIt containing the invoice, and it is important to keep these emails safe or download the invoice for your archive. And later, you can download the invoice from your account at ShareIt.

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What is Addon?

Addon is essentially a plugin that is used to expand other plugins. Addons are installed the same way as plugins, and they need to be activated from the WordPress Plugins panel. Addons are made for specific plugins, and addons can’t work on their own, without the main plugin installed and active.

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