Frequently Asked Questions

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I have some errors important for my question. How can I add error log?

You need to get error log from your server, and you need to attach that file with the topic. Always make archive from the log (ZIP is preferred archive type), and never attach raw, uncompressed log, they can be quite big. If that doesn’t bring the size down, it is best to attach only partial log, especially when the same errors repeat all the time.

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What information should I provide when starting new topic?

Each topic has extra fields where you need to enter information listed bellow.

  1. Plugin or theme version. For theme also include version of xScape Theme Framework.
  2. WordPress version. If you are using unstable beta or development version make a note of that in the topic content.
  3. Version of the PHP on your server. Enter exact version number
  4. Select correct topic type.

Do not use general terms like ‘current’ or ‘latest’.

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