Knowledge Base Archives:

FAQs

Level: General

Is it safe to remove all CRON jobs?

In general, yes.

WordPress and most plugins will register the CRON jobs they need if they detect that job is not registered. There are, however, some plugins that register jobs on plugin activation, and they will not try to detect if the job is missing or not. But, most plugins will recreate missing jobs.

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Some BuddyPress features break when I use BuddyPress Nuovo templates?

The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses.

There are two ways to solve this:

  • You can disable Italic BBCode (bbPress Toolbox -> BBCodes, find the Italic and disable it).
  • You can limit BBCodes to the bbPress content only (bbPress Toolbox -> Features -> BBCodes -> Main BBCodes Settings ->
    bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies, and forums.

The second option is enabled by default, but check it out if maybe it was disabled at some point before.

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How can I translate plugin to my language?

All Dev4Press free and lite plugins can be translated via WordPress.org and their translation services. Each plugin on WordPress.org has support for translation, and you can get to it through the plugin Developer panel. To translate plugins on WordPress.org, you need a WordPress.org account. But, if you want to handle translations on your own, each plugin has a POT file with the list of all translation strings

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Does the plugin works with BuddyBoss Platform?

We do not support BuddyBoss Platform integration for any of our bbPress-related plugins.

Dev4Press plugins for bbPress right now all require bbPress 2.6.2 or newer version, and old 2.5 versions of bbPress are no longer supported! BuddyBoss uses very outdated bbPress 2.5.12 (from 2017), which means that Dev4Press plugins for bbPress will not allow activation with bbPress 2.5.x (and because of the old version, it will not be active with BuddyBoss also). On top of that, BuddyBoss has made significant changes to the bbPress they are using, so a lot of stuff is not compatible anymore with the standalone bbPress plugin. Also, BuddyBoss uses BuddyPress 4.3, released in 2019 (the current standalone BuddyPress is 11.1.0 in May 2023), and again, their version of BuddyPress is significantly changed from the standalone BuddyPress, making the compatibility a huge issue.

Even if the BuddyBoss gets updated to bbPress 2.6 or newer, we have no plans of supporting BuddyBoss with our plugins due to the changes they made to bbPress, making proper support impossible.

This FAQ will be updated when something with bbPress or BuddyBoss changes.

TLDR: Dev4Press plugins for bbPress can’t be used with the BuddyBoss platform.

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Can I get refund for purchased product if it doesn’t work on my website?

We want all our customers to be satisfied with all our plugins and addons, so, we offer refunds to any unsatisfied customers up to 30 days after the purchase was made. For more information, check out our Refund Policy. After 30 days, a refund can’t be issued.

And, in many cases, the plugin doesn’t work due to the conflict with other plugins or themes. In many cases, we can fix our plugins to solve the issue, but very often, the problem originates in the third-party plugin that we can’t fix, and in such case, you need to consult the author of the third-party plugin.

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Why plugin’s JavaScript files are not loaded?

All Dev4Press plugins and addons require jQuery. But, they will work only if the jQuery is loaded with the WordPress proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from other location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.

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Why is tax added to the checkout price?

Various countries require a collection of value-added taxes for online sales. Some countries issue corporate use VAT ID, and if you use that ID during checkout, VAT will not be applied to the price. Depending on the country VAT can be known as GST (goods and services tax).

Here is the list of countries that require VAT (or other taxes):

  • Australia (10%)
  • Belarus (20%)
  • Canada (5%)
  • Canada / Quebec (5% – 15%)
  • Chile (19%)
  • EU Countries (15% – 30%)
  • Egypt (14%)
  • Iceland (24%)
  • India (18%)
  • Japan (10%)
  • Malaysia (6%)
  • Moldova (20%)
  • New Zealand (15%)
  • Norway (25%)
  • Russia (20%)
  • Saudi Arabia (15%)
  • Singapore (7% – 9%)
  • South Africa (15%)
  • South Korea (10%)
  • Switzerland (7.7%)
  • Taiwan (5%)
  • Thailand (7%)
  • Turkey (20%)
  • UK (20%)
  • Ukraine (20%)
  • United Arab Emirates (5%)
  • United States (depending on customer location, some states can have more than one tax added, counties and cities may require taxes)

The list of countries and states will be expanded in the future, depending on the local VAT, GST (or other sales tax) laws. Values provided in this list can be changed at any time, and they are an approximation only. Other countries might have taxes that are not listed here. The real tax rate is displayed at checkout.

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Where can I get the invoice for my purchase?

All payments and invoicing are handled by MyCommerce / ShareIt. MyCommerce is the seller on record, and they are issuing invoices. When you complete the purchase, you will get an email from MyCommenrce containing the invoice, and it is important to keep these emails safe or download the invoice for your archive. And later, you can download the invoice from your account at MyCommerce. To log in to your MyCommerce account, check out this article.

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How can I show (or hide) forum statistics information?

The plugin can add quick statistics overview information to the forum’s main index page. This contains various information: online users and different counts, and it can contain more things through editing of the template. You can enable or disable this block (or select user roles that can see it) by using options in the bbPress Toolbox -> Features -> Forums Index -> Forums statistics overview.

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How the renewal process works?

To use a renewal discount (15% or 30%, depending on the license), you need to renew your license 30 days before the expiration date or up to 15 days after the expiration date. If you miss the renewal period, you must purchase a full license again if you want to continue to get updates and support.

One month before your license expires, you will get an email informing you about this, and you will get the purchase link for the renewal that is unique for you.

Make sure you always have a current email on record to ensure this email arrival.

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Do I need to renew my license?

Yes. The annual (or renewal) license is valid for 1 year from the purchase date. An active license is needed for access to plugin updates, downloads, and access to support.

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Why is Google not showing rich rating snippets for my website?

GD Rating System is adding a fully functional and standardized rich snippet for rating or review, and you can test all your posts to confirm that the rating snippet is correct. But, there is no way to influence Google to show the snippet inside search results. There is no way to know how, why and when Google displays rich snippets and even big websites like IMDb or Amazon very often don’t have the rich snippets displayed.

Check out this user guide about setting up the rating rich snippets.

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Where can I see all attachment files?

All files attached in the forum are saved into WordPress Media Library. But, if you want to see only attachments, you can’t do that directly, since Library show all files saved. Toolbox plugin has own panel called ‘Attachments’ where you can see only files uploaded as attachments. You have there: thumbnail preview, name of upload, topic and forum where the file is attached and date and time. This grid shows all files. You can delete or unattach files. If file is unattached, it will be removed from topic/reply it was uploaded to, but it will be still in the media library for some later use.

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Does plugin works with WordPress MultiSite installations?

Yes. Each site in the network can activate and use the plugin.

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Can I translate plugin to my language?

Yes. POT file is provided as a base for translation in the root folder for each plugin. Translation files should go into languages directory, and WordPress must be set to your language to load the file. As an alternative, translation file can go into wp-content/languages/plugins directory.

The file name for translated and compiled MO file must be the same as POT file with the addition of language code: {plugin-name}-{language-code}.mo.

You can check out this for translating plugins using POEdit program:
support.dev4press.com/kb/article/translating-plugins-or-themes-using-poedit

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