Will the addon work on it’s own, without the main plugin?
No. Each addon is made to integrate with the main plugin, and depends on the main. If the main plugin is not active, addon will not work.
What is Addon?
Addon is essentially a plugin that is used to expand other plugins. Addons are installed the same way as plugins, and they need to be activated from the WordPress Plugins panel. Addons are made for specific plugins, and addons can’t work on their own, without the main plugin installed and active.
How can I confirm that topic new/unread tracking is working?
Before you go on, make sure you have configured the plugin properly. Check out this article for more information.
To confirm that topic tracking for users is working (new topics, unread topics, and new replies), you need two user accounts: one to create a new topic, and the second account to visit the forum with the new topic to get to see the mark for ‘new‘.
If it is not working, check if the database tables are created during the update. Table name is ‘wp_gdbbx_tracker‘. You can run Tools -> Recheck and Update to make sure all is OK.
Can I enable lead topic display to split topic from replies?
Yes. This is bbPress core feature, but it is filter controlled. Using GD bbPress Toolbox Pro, you can easily enable or disable display of the lead topic: GD bbPress Toolbox Pro -> Settings -> Topics -> Various Settings -> Display Lead Topic.
Can I remove tags field from the reply form?
Yes. Open GD bbPress Toolbox Pro -> Settings -> Replies -> Topic tags in reply form, and Enable this option. Once enabled, only the topic author will be able to see the tags field.
Can I limit users to own files in Media Library via TinyMCE Add Media button?
No. WordPress Media Library has no options or controls to limit access to use of files based on the user role. Also, all files uploaded through Media Library are publically accessible via the URL. WordPress doesn’t have any mechanism for limiting access to files in media library.
How can I show (or hide) forum statistics information?
The plugin can add quick statistics overview information to the forum main index page. This contains various information: online users, different counts, and it can contain more things through editing of the template. You can enable or disable this block (or you can select user roles that can see it) by using options in the Settings -> Forums -> Forums statistics overview.
How the renewal process works?
To use a renewal discount (15% or 30%, depending on the license), you need to renew your license 30 days before the expiration date or up to 15 days after the expiration date. If you miss the renewal period, you must purchase a full license again if you want to continue to get updates and support.
One month before your license expires, you will get an email informing you about this, and you will get the purchase link for the renewal that is unique for you.
Make sure you always have a current email on record to ensure this email arrival.
What do I get for renewing my license?
Renewal grants you 1 year of access to support forums, knowlegde base, and plugin download. This will ensure you receive plugin updates for compatibility with future releases of WordPress, and you will get new features for the plugin.
Can I use Dev4Press plugins on WordPress.com hosted websites?
WordPress.com allows installation of plugins only for websites in the WordPress.com Business plan. If you have free WordPress.com website, or you have paid account other then business, you can’t install plugins, and you can’t use Dev4Press plugins.
If you have WordPress.com Business plan, you can install and use Dev4Press plugins with some exceptions: Dev4Press Updater, GD Security Toolbox Pro and GD Press Tools Pro will not work. As for all other plugins, they should work fine. But, all the plugins that do work, can be used from WP Admin panel in the WordPress.com, they can’t integrate into WordPress.com own dashboard or editor.
But, due to the way the WordPress.com works, and the fact that it is a very closed system, we can’t provide support related to the server setup, and we can’t guarantee that all our plugins will work with WordPress.com as expected.
My license expired, can I download old versions of the plugin?
No. An active license is required to access support resources and the downloads section.
What types of payment do you accept?
All purchases are handled by MyCommerce / ShareIt and they accept many types of payment: credit cards (Visa, MasterCard, American Express, Diners Club, and JCB), wire transfer, check, cash by mail, PayPal, WebMoney, Konbini and AliPay.
Some of the payment types availability depends on your country of residence.
Do you store my credit card information?
We don’t receive or store any credit card information during your purchase. Transactions are handled completely by MyCommerce ShareIt and we never see any credit card numbers or other secure information about your payment method.
Do I need to renew my license?
Yes. The annual (or renewal) license is valid for 1 year from the purchase date. An active license is needed for access to plugin updates, downloads, and access to support.
Why quoted content shows HTML tags?
In bbPress, only some user roles are permitted to post unrestricted HTML content. Other users can only use some basic set of HTML tags, and tags like UL, LI, DIV… will not work, and bbPress will save them as text, not HTML. Because of that, when you quote complex HTML content, tags normally not supported will be displayed as text, not HTML.
To fix this, you need to allow all user roles to use the expanded set of HTML tags. And to do that, open the GD bbPress Toolbox Pro Settings -> Various Tweaks -> Expand KSES allowed HTML tags and attributes -> Allowed tags list. Select box there have 3 options, first one is default bbPress set of HTML tags, and the other two include a wide range of supported HTML tags. You need to switch this option to second or third option.
But, there are some HTML tags that are not permitted (IFRAME, SCRIPT, STYLE) because in general, they can contain dangerous content, and when quoted, such tags will be escaped and saved as plain text. Because of that, quoting content that contains embedded content (FaceBook posts, Twitter tweets…), is not quotable.
I don’t live in EU, why is VAT added on the checkout to the purchase price?
The system for detecting your country depends on the geolocation system to determine from which country purchase is made. This is mostly done through IP country detection. But, if you are using VPN service, and you set VPN to mask your IP with some EU country, during checkout you will be detected in that country, and VAT will be added. When making a purchase, do not use VPN.
Why thumbs (or stars) are not showing after plugin upgrade?
When new plugin version is released, it usually contains changes to CSS and JavaScript. If you use some sort of cache (plugin for cache, server side cache, CDN), and depending on your system configuration, CSS and JS files can be cached, and even with new version of the plugin installed, old files can be served from cache.
Whenever you update the plugin, make sure to clear all cached data from cache plugin, server-side cache, CDN and finally browser cache.
Why plugin loads FontAwesome icons font?
If you set the plugin to use FontAwesome icons for attachment icons and for the forum topic icons (for privacy and other things), plugin will load FontAwesome icons font from CDN. You can disable FontAwesome from loading from plugin Settings Panel -> JS/CSS Files -> CSS Files Loading -> FontAwesome. Also, make sure you switch to use images as icons from plugin Settings Panel -> Standard -> Icons -> For Icons Use -> Images.
Can you nest BBCodes?
Yes. You can nest BBCodes as long as they are different types. You can have UL BBCode and inside it, you can have LI BBCodes.
And No. You can’t nest the same type of BBCodes. You can’t have UL inside another UL. Ordered or unordered list in HTML is allowed, and you can have UL, inside it several LI tags, and in those LI tags, you can have another UL. This will not work in WordPress, and BBCodes written like that will also fail to render properly. This will not change until WordPress fixes the issue.
Why rating block alignment is not working?
Alignment for complex HTML elements can be a very tricky issue, and it largely depends on the container and styling it has. The plugin has options to add alignment classes to the rating block, but, these classes don’t include actual styling and they are meant to be styled individually for the theme used.
To center element, that element should have the width set. But, if you set width for the rating block, that block will no longer be responsive. The plugin automatically makes stars smaller for the rating block to fit the current screen with. Having fixed width set for the rating block will prevent the plugin from making it responsive.
You can use CSS for responsive breakpoints to set different widths, but that too depends on the theme (themes usually have different breakpoints and different grid systems), and it is best to style rating block alignment for each individual theme to make sure alignment works for your theme. Also, depending on the theme and the grid system use, there might be some other way to center elements.
Plugin alignment feature is only placeholder class name, styling must be defined for theme.
Rating is working, but instead of stars I see letters S
If you don’t see stars, but instead there are letters S, this means that font with icons used by the plugin is not loaded by the browsers. The reason for this is that most likely your website is loading a font from CDN and some browsers are enforcing CORS policy. To get more information about it, and the solution on how to fix it, check out this article: Loading fonts from CDN.
Why BBCodes are not working?
There are few reasons for BBCodes not working:
- You have disabled BBCodes in the plugin.
- You have disabled some of the BBCodes in the plugin.
- You are using some 3rd party plugin that is causing problems.
The plugin that is often causing problems with BBCodes is ‘bbPress Advanced Statistics’, and this plugin will disable all Shortcodes/BBCodes by default. Either configure it properly to allow shortcodes, or remove it.
Why is Google not showing rich rating snippets for my website?
GD Rating System is adding a fully functional and standardized rich snippet for rating or review, and you can test all your posts to confirm that the rating snippet is correct. But, there is no way to influence Google to show the snippet inside search results. There is no way to know how, why and when Google displays rich snippets and even big websites like IMDb or Amazon very often don’t have the rich snippets displayed.
Check out this user guide about setting up the rating rich snippets.
Search engines and Rich Snippets for Ratings
Does plugin works with WordPress MultiSite installations?
Yes. Plugin must be activated as Network Wide.
Can GD Rating System work with cache plugins?
Yes. Plugin includes Dynamic Load addon that will load rating blocks through AJAX. This addon is disabled by default, and if you use cache plugins, just enable this addon from plugin Settings -> Extensions panel.
Where can I download purchased plugin or addon?
The best place to start is from your Dev4Press Account Dashboard. There you can find the list of your purchases and licenses, and the page with the list of all available downloads.
After one day, why I have still not received emails from Dev4Press?
Dev4Press website sends license emails and product download information within minutes after purchase is processed by the payment company. if you don’t get these emails for more than 24 hours, there are two usual reasons:
- Your email client software has classified Dev4Press as spam or junk, and you should check your Spam/Junk folder in email client for emails sent from Dev4Press Network <noreply@dev4press.com>.
- Your email provider has blacklisted Dev4Press.com and refuses to accept and deliver emails sent from Dev4Press.com. In that case, use the Contact Form and we will contact you from other email address about product delivery.
Can I import data from other rating plugins?
Yes. GD Rating System supports import of rating data from:
- GD Star Rating
- WP PostRatings
- Yet Another Stars Rating
Quotes are no longer working after update to WordPress 4.4
Due to the changes in the WordPress 4.4 and the way it handles shortcodes, some of the BBCodes (essentially they are shortcodes) in GD bbPress Toolbox Pro using shorthand method of writing them are no longer working. To fix the issue, you need to:
- Update to GD bbPress Toolbox Pro 4.0.5 or newer
- Open plugins Tools panel, and there you have WordPress 4.4 Update panel.
- Follow instructions and run the update
You are affected mostly for using Quote feature with BBCodes and some other BBCodes. It is advisable to run the update after you update to WordPress 4.4
Where are font related options in TinyMCE editor?
TinyMCE editor has two rows in the toolbar, but only first line is visible. Font related options are on the second line, and you need to enable it. To do that click on the button called ‘Toolbar Toggle’ as on the image here:
