Knowledge Base Archives:

FAQs

Why is tax added to the checkout price?

Various countries require a collection of value-added taxes for online sales. Some countries issue corporate use VAT ID, and if you use that ID during checkout, VAT will not be applied to the price. Depending on the country VAT can be known as GST (goods and services tax).

Here is the list of countries that require VAT (or other taxes):

  • Australia (10%)
  • Belarus (20%)
  • Canada (5%)
  • Canada / Quebec (5% – 15%)
  • Chile (19%)
  • EU Countries (15% – 30%)
  • Egypt (14%)
  • Iceland (24%)
  • India (18%)
  • Japan (10%)
  • Malaysia (6%)
  • Moldova (20%)
  • New Zealand (15%)
  • Norway (25%)
  • Russia (20%)
  • Saudi Arabia (15%)
  • Singapore (7% – 9%)
  • South Africa (15%)
  • South Korea (10%)
  • Switzerland (7.7%)
  • Taiwan (5%)
  • Thailand (7%)
  • Turkey (20%)
  • UK (20%)
  • Ukraine (20%)
  • United Arab Emirates (5%)
  • United States (depending on customer location, some states can have more than one tax added, counties and cities may require taxes)

The list of countries and states will be expanded in the future, depending on the local VAT, GST (or other sales tax) laws. Values provided in this list can be changed at any time, and they are an approximation only. Other countries might have taxes that are not listed here. The real tax rate is displayed at checkout.

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Where can I get the invoice for my purchase?

All payments and invoicing are handled by MyCommerce / ShareIt. MyCommerce is the seller on record, and they are issuing invoices. When you complete the purchase, you will get an email from MyCommenrce containing the invoice, and it is important to keep these emails safe or download the invoice for your archive. And later, you can download the invoice from your account at MyCommerce. To log in to your MyCommerce account, check out this article.

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What is Addon?

Addon is essentially a plugin that is used to expand other plugins. Addons are installed the same way as plugins, and they need to be activated from the WordPress Plugins panel. Addons are made for specific plugins, and addons can’t work on their own, without the main plugin installed and active.

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How can I confirm that topic new/unread tracking is working?

Before you go on, make sure you have configured the plugin properly. Check out this article for more information.

To confirm that topic tracking for users is working (new topics, unread topics, and new replies), you need two user accounts: one to create a new topic, and the second account to visit the forum with the new topic to get to see the mark for ‘new‘.

If it is not working, check if the database tables are created during the update. Table name is ‘wp_gdbbx_tracker‘. You can run Tools -> Recheck and Update to make sure all is OK.

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How can I show (or hide) forum statistics information?

The plugin can add quick statistics overview information to the forum’s main index page. This contains various information: online users and different counts, and it can contain more things through editing of the template. You can enable or disable this block (or select user roles that can see it) by using options in the bbPress Toolbox -> Features -> Forums Index -> Forums statistics overview.

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How the renewal process works?

To use a renewal discount (15% or 30%, depending on the license), you need to renew your license 30 days before the expiration date or up to 15 days after the expiration date. If you miss the renewal period, you must purchase a full license again if you want to continue to get updates and support.

One month before your license expires, you will get an email informing you about this, and you will get the purchase link for the renewal that is unique for you.

Make sure you always have a current email on record to ensure this email arrival.

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What do I get for renewing my license?

Renewal grants you 1 year of access to support forums, knowlegde base, and plugin download. This will ensure you receive plugin updates for compatibility with future releases of WordPress, and you will get new features for the plugin.

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Can I use Dev4Press plugins on WordPress.com hosted websites?

WordPress.com allows installation of plugins only for websites in the WordPress.com Business plan. If you have free WordPress.com website, or you have paid account other then business, you can’t install plugins, and you can’t use Dev4Press plugins.

If you have WordPress.com Business plan, you can install and use Dev4Press plugins with some exceptions: Dev4Press Updater, GD Security Toolbox Pro and GD Press Tools Pro will not work. As for all other plugins, they should work fine. But, all the plugins that do work, can be used from WP Admin panel in the WordPress.com, they can’t integrate into WordPress.com own dashboard or editor.

But, due to the way the WordPress.com works, and the fact that it is a very closed system, we can’t provide support related to the server setup, and we can’t guarantee that all our plugins will work with WordPress.com as expected.

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What types of payment do you accept?

All purchases are handled by MyCommerce / ShareIt and they accept many types of payment: credit cards (Visa, MasterCard, American Express, Diners Club, and JCB), wire transfer, check, cash by mail, PayPal, WebMoney, Konbini and AliPay.

Some of the payment types availability depends on your country of residence.

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Do you store my credit card information?

We don’t receive or store any credit card information during your purchase. Transactions are handled completely by MyCommerce ShareIt and we never see any credit card numbers or other secure information about your payment method.

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Do I need to renew my license?

Yes. The annual (or renewal) license is valid for 1 year from the purchase date. An active license is needed for access to plugin updates, downloads, and access to support.

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I don’t live in EU, why is VAT added on the checkout to the purchase price?

The system for detecting your country depends on the geolocation system to determine from which country purchase is made. This is mostly done through IP country detection. But, if you are using VPN service, and you set VPN to mask your IP with some EU country, during checkout you will be detected in that country, and VAT will be added. When making a purchase, do not use VPN.

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Why thumbs (or stars) are not showing after plugin upgrade?

When new plugin version is released, it usually contains changes to CSS and JavaScript. If you use some sort of cache (plugin for cache, server side cache, CDN), and depending on your system configuration, CSS and JS files can be cached, and even with new version of the plugin installed, old files can be served from cache.

Whenever you update the plugin, make sure to clear all cached data from cache plugin, server-side cache, CDN and finally browser cache.

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Can you nest BBCodes?

Yes. You can nest BBCodes as long as they are different types. You can have UL BBCode and inside it, you can have LI BBCodes.

And No. You can’t nest the same type of BBCodes. You can’t have UL inside another UL. Ordered or unordered list in HTML is allowed, and you can have UL, inside it several LI tags, and in those LI tags, you can have another UL. This will not work in WordPress, and BBCodes written like that will also fail to render properly. This will not change until WordPress fixes the issue.

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Why rating block alignment is not working?

Alignment for complex HTML elements can be a very tricky issue, and it largely depends on the container and styling it has. The plugin has options to add alignment classes to the rating block, but, these classes don’t include actual styling and they are meant to be styled individually for the theme used.

To center element, that element should have the width set. But, if you set width for the rating block, that block will no longer be responsive. The plugin automatically makes stars smaller for the rating block to fit the current screen with. Having fixed width set for the rating block will prevent the plugin from making it responsive.

You can use CSS for responsive breakpoints to set different widths, but that too depends on the theme (themes usually have different breakpoints and different grid systems), and it is best to style rating block alignment for each individual theme to make sure alignment works for your theme. Also, depending on the theme and the grid system use, there might be some other way to center elements.

Plugin alignment feature is only placeholder class name, styling must be defined for theme.

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Rating is working, but instead of stars I see letters S

If you don’t see stars, but instead there are letters S, this means that font with icons used by the plugin is not loaded by the browsers. The reason for this is that most likely your website is loading a font from CDN and some browsers are enforcing CORS policy. To get more information about it, and the solution on how to fix it, check out this article: Loading fonts from CDN.

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Why BBCodes are not working?

There are few reasons for BBCodes not working:

  1. You have disabled BBCodes in the plugin.
  2. You have disabled some of the BBCodes in the plugin.
  3. You are using some 3rd party plugin that is causing problems.

The plugin that is often causing problems with BBCodes is ‘bbPress Advanced Statistics’, and this plugin will disable all Shortcodes/BBCodes by default. Either configure it properly to allow shortcodes, or remove it.

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Why is Google not showing rich rating snippets for my website?

GD Rating System is adding a fully functional and standardized rich snippet for rating or review, and you can test all your posts to confirm that the rating snippet is correct. But, there is no way to influence Google to show the snippet inside search results. There is no way to know how, why and when Google displays rich snippets and even big websites like IMDb or Amazon very often don’t have the rich snippets displayed.

Check out this user guide about setting up the rating rich snippets.

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After one day, why I have still not received emails from Dev4Press?

Dev4Press website sends license emails and product download information within minutes after purchase is processed by the payment company. if you don’t get these emails for more than 24 hours, there are two usual reasons:

  1. Your email client software has classified Dev4Press as spam or junk, and you should check your Spam/Junk folder in email client for emails sent from Dev4Press Network <noreply@dev4press.com>.
  2. Your email provider has blacklisted Dev4Press.com and refuses to accept and deliver emails sent from Dev4Press.com. In that case, use the Contact Form and we will contact you from other email address about product delivery.
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Why is this plugin display broken with my theme?

Developer Knowledge Level

This content is intended for WordPress developers, and it may require coding knowledge of WordPress, PHP, and JavaScript. Code examples provided here may contain errors or needs some additional coding. Make sure to test the code before using it on a live website!

Plugin is adding own styling for the features it adds, but there is no way to make styles completely immune to other stylesheets or styles added by other plugins or theme. Many themes are adding styles that are very aggressive and they can be made to have higher priority in styling certain elements. In that case, a theme can cause issues with the plugin features styling.

The only solution is to identify the styles that are causing problems and add new styles to fix that. This has to be done for every theme that causes problems.

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Why is TinyMCE for topics and replies not looking OK?

Developer Knowledge Level

This content is intended for WordPress developers, and it may require coding knowledge of WordPress, PHP, and JavaScript. Code examples provided here may contain errors or needs some additional coding. Make sure to test the code before using it on a live website!

TinyMCE is part of WordPress and it comes with own styles. GD bbPress Toolbox Pro loads an additional stylesheet for TinyMCE to solve common issues when TinyMCE is used on front end. But, depending on your theme that might not be enough. Some themes are adding very aggressive styling that targets elements in TinyMCE too (usually buttons), and these theme styles are causing problems.

The only solution is to find what styles theme is adding to cause the problems, and add extra styles to fix that, but that has to be done for every theme individually. Most themes are using proper styling that is not causing problems.

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