Frequently Asked Questions

Rating is working, but instead of stars I see letters S

If you don’t see stars, but instead there are letters S, this means that font with icons used by the plugin is not loaded by the browsers. The reason for this is that most likely your website is loading a font from CDN and some browsers are enforcing CORS policy. To get more information about it, and the solution on how to fix it, check out this article: Loading fonts from CDN.

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Why BBCodes are not working?

There are few reasons for BBCodes not working:

  1. You have disabled BBCodes in the plugin.
  2. You have disabled some of the BBCodes in the plugin.
  3. You are using some 3rd party plugin that is causing problems.

The plugin that is often causing problems with BBCodes is ‘bbPress Advanced Statistics’, and this plugin will disable all Shortcodes/BBCodes by default. Either configure it properly to allow shortcodes, or remove it.

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Why is Google not showing rich rating snippets for my website?

GD Rating System is adding fully functional and standardized rich snippet for rating or review, and you can test all your posts to confirm that rating snippet is correct. But, there is no way to influence Google to show the snippet inside search results. There is no way to know how, why and when Google displays rich snippet and even the big websites like IMDb or Amazon very often don’t have the rich snippets displayed.

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After one day, why I have still not received emails from Dev4Press?

Dev4Press website sends license emails and product download information within minutes after purchase is processed by the payment company. if you don’t get these emails for more than 24 hours, there are two usual reasons:

  1. Your email client software has classified Dev4Press as spam or junk, and you should check your Spam/Junk folder in email client for emails sent from Dev4Press Network <noreply@dev4press.com>.
  2. Your email provider has blacklisted Dev4Press.com and refuses to accept and deliver emails sent from Dev4Press.com. In that case, use the Contact Form and we will contact you from other email address about product delivery.
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Quotes are no longer working after update to WordPress 4.4

Due to the changes in the WordPress 4.4 and the way it handles shortcodes, some of the BBCodes (essentially they are shortcodes) in GD bbPress Toolbox Pro using shorthand method of writing them are no longer working. To fix the issue, you need to:

  1. Update to GD bbPress Toolbox Pro 4.0.5 or newer
  2. Open plugins Tools panel, and there you have WordPress 4.4 Update panel.
  3. Follow instructions and run the update

You are affected mostly for using Quote feature with BBCodes and some other BBCodes. It is advisable to run the update after you update to WordPress 4.4

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Where are font related options in TinyMCE editor?

TinyMCE editor has two rows in the toolbar, but only first line is visible. Font related options are on the second line, and you need to enable it. To do that click on the button called ‘Toolbar Toggle’ as on the image here:

How to open second TinyMCE toolbar row
How to open second TinyMCE toolbar row
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Why is this plugin display broken with my theme?

Plugin is adding own styling for the features it adds, but there is no way to make styles completely immune to other stylesheets or styles added by other plugins or theme. Many themes are adding styles that are very aggressive and they can be made to have higher priority in styling certain elements. In that case, a theme can cause issues with the plugin features styling.

The only solution is to identify the styles that are causing problems and add new styles to fix that. This has to be done for every theme that causes problems.

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Why is TinyMCE for topics and replies not looking OK?

TinyMCE is part of WordPress and it comes with own styles. GD bbPress Toolbox Pro loads an additional stylesheet for TinyMCE to solve common issues when TinyMCE is used on front end. But, depending on your theme that might not be enough. Some themes are adding very aggressive styling that targets elements in TinyMCE too (usually buttons), and these theme styles are causing problems.

The only solution is to find what styles theme is adding to cause the problems, and add extra styles to fix that, but that has to be done for every theme individually. Most themes are using proper styling that is not causing problems.

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What is child theme?

The child theme is a theme that inherits the parent theme. It is a starting point in theme modification processes that will not affect parent theme, and all modifications will go into the child theme. This way you can start with the parent theme and make changes to it by adding all changes into child theme. More about child themes you can find here.

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Where can I see all attachment files?

All files attached in the forum are saved into WordPress Media Library. But, if you want to see only attachments, you can’t do that directly, since Library show all files saved. Toolbox plugin has own panel called ‘Attachments’ where you can see only files uploaded as attachments. You have there: thumbnail preview, name of upload, topic and forum where the file is attached and date and time. This grid shows all files. You can delete or unattach files. If file is unattached, it will be removed from topic/reply it was uploaded to, but it will be still in the media library for some later use.

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How can I see errors logged for attachments upload?

All files users attach to topics or replies are stored in media library. But, before that, they are all checked to determine if they are allowed (size, format). During upload various problems can occur to break upload or corrupt the files. All these problems and errors will result in file not being uploaded, but instead an error entry is generated and saved and later displayed with the topic or reply, or in a log.

All errors can be seen on the Errors Log panel in the Toolbox admin menu. This panel grid looks similar to Attachments panel, but it shows errors for every upload problem. This can help you to debug problems with upload process. But, with GD bbPress Toolbox Pro 3.3 and newer attachments process is improved to show validation before upload, so that oversized files or files with wrong file type are prevented from upload, and this will result in less errors during upload, and less errors displayed in the errors log.

To configure logging process, you need to open plugin Settings -> Attachments panel. There you have a options group ‘Errors Logging’. This has several options. First option is used to activate logging process. If this is disabled, no errors will be logged! After that you have options to control who can see the errors. This is related to displaying errors in the topic or reply to inform about the errors on the front end. Normal users or visitors can’t see these logs, they are reserved for administrators, moderators and topic/reply author, and in the settings group you can enable or disable this.

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Why is Media Library required?

All attachments uploads are handled by the WordPress Media Library, and plugin uses native WordPress upload functions. When file is uploaded it will be available through Media Library. Consult WordPress documentation about Media Library requirements.

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Does plugin support dynamic roles added by bbPress 2.2?

Yes, since GD bbPress Toolbox 1.4. But, when updating, you must recheck all plugin settings depending on roles, and select roles you want and save. When dynamic roles are used, normal WP roles are suspended.

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