Knowledge Base Archives:

FAQs

What is a child theme?

The child theme is a theme that inherits the parent theme. It is a starting point in theme modification processes that will not affect parent theme, and all modifications will go into the child theme. This way you can start with the parent theme and make changes to it by adding all changes into child theme. More about child themes you can find here.

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Where can I see all attachment files?

All files attached in the forum are saved into WordPress Media Library. But, if you want to see only attachments, you can’t do that directly, since Library show all files saved. Toolbox plugin has own panel called ‘Attachments’ where you can see only files uploaded as attachments. You have there: thumbnail preview, name of upload, topic and forum where the file is attached and date and time. This grid shows all files. You can delete or unattach files. If file is unattached, it will be removed from topic/reply it was uploaded to, but it will be still in the media library for some later use.

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Does plugin works with WordPress MultiSite installations?

Yes. Each site in the network can activate and use the plugin.

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Can I translate plugin to my language?

Yes. POT file is provided as a base for translation in the root folder for each plugin. Translation files should go into languages directory, and WordPress must be set to your language to load the file. As an alternative, translation file can go into wp-content/languages/plugins directory.

The file name for translated and compiled MO file must be the same as POT file with the addition of language code: {plugin-name}-{language-code}.mo.

You can check out this for translating plugins using POEdit program:
support.dev4press.com/kb/article/translating-plugins-or-themes-using-poedit

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Can I transfer my license to someone else?

Yes. If you have purchased a license for a client using your own email, you can transfer the license to the client. The transfer authorization must be sent from the email currently listed as the license owner. To start the transfer process, contact the support using this form.

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How long will take until the payment is processed?

Payment processing depends on the payment method, and be completed within minutes, or it can take few hours. As soon as the payment is processed, Dev4Press website will receive notification and create an account (if needed) and assign purchased license. Once this is done, notification emails will be sent to you.

If this takes too long (one day or more), contact us and include purchase ID and email you used.

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Can I downgrade my license?

No. If you, for instance, purchased Developer license, you can’t downgrade it to Personal or Business with refund. You can wait for the license to expire, and then purchase new license.

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I have some errors important for my question. How can I add error log?

You need to get error log from your server, and you need to attach that file with the topic. Always make archive from the log (ZIP is preferred archive type), and never attach raw, uncompressed log, they can be quite big. If that doesn’t bring the size down, it is best to attach only partial log, especially when the same errors repeat all the time.

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What information should I provide when starting new topic?

Each topic has extra fields where you need to enter information listed bellow.

  1. Plugin or theme version. For theme also include version of xScape Theme Framework.
  2. WordPress version. If you are using unstable beta or development version make a note of that in the topic content.
  3. Version of the PHP on your server. Enter exact version number
  4. Select correct topic type.

Do not use general terms like ‘current’ or ‘latest’.

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Fatal Error – Allowed memory of size ### bytes exhausted…

This is a common server related issue and it means that your server is not giving enough memory for executing PHP script. This can be solved by increasing PHP Memory limit.

In some cases, server doesn’t allow setting memory limit over a preset hard limit, and such limitation can cause problems with some plugins that need more memory for some operations. In that case, you must contact your hosting provider for expanding the limit, or change host.

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