Level: General
Some BuddyPress features break when I use BuddyPress Nuovo templates?
The problem is caused by the Italic BBCode due to the conflict with the Underscore templates system BuddyPress uses. There are two ways to solve this:
- You can disable Italic BBCode (bbPress Toolbox -> BBCodes -> Disable BBCodes) or,
- You can limit BBCodes to the bbPress content only (bbPress Toolbox -> Features -> BBCodes -> bbPress Only). If you do this, BBCodes will work only with bbPress topics, replies, and forums.
GD Rating System plugin and GDPR Compliance
GD Topic Prefix plugin and GDPR Compliance
Use MD5 hashed IP’s in the votes log
Can I get refund for purchased product if it doesn’t work on my website?
We want all our customers to be satisfied with all our plugins and addons, so, we offer refunds to any unsatisfied customers up to 30 days after the purchase was made. For more information, check out our Refund Policy. After 30 days, a refund can’t be issued.
And, in many cases, the plugin doesn’t work due to the conflict with other plugins or themes. In many cases, we can fix our plugins to solve the issue, but very often, the problem originates in the third-party plugin that we can’t fix, and in such case, you need to consult the author of the third-party plugin.
Why plugin’s JavaScript files are not loaded?
All Dev4Press plugins and addons require jQuery. But, they will work only if the jQuery is loaded with the WordPress proper Enqueue method. If you are replacing jQuery that comes with WordPress with some other version loaded from other location, my plugins will not function properly, and that goes the same for most of the other WordPress plugins that depend on the proper way for loading jQuery.
Why I am getting errors related to missing database tables?
Errors like this point to the problem with the plugin installation process when additional database tables need to be created. If that has not happened, it points to a problem with database access or something related to the server. Still, it might be simply WordPress-related issues preventing the normal update.
To check this out, open the bbPress Toolbox menu -> Tools -> Recheck and Update. This panel will recheck and recreate tables in possible. If not, you will see the error messages. If that happens, you need to create tables manually (via phpMyAdmin, for instance).
Here is the SQL schema for all database tables plugin needs: Database Schema.
Plugin Introduction
Why is tax added to the checkout price?
Various countries require a collection of value-added taxes for online sales. Some countries issue corporate use VAT ID, and if you use that ID during checkout, VAT will not be applied to the price. Depending on the country VAT can be known as GST (goods and services tax).
Here is the list of countries that require VAT (or other taxes):
- Australia (10%)
- Belarus (20%)
- Canada (5%)
- Canada / Quebec (5% – 15%)
- Chile (19%)
- EU Countries (15% – 30%)
- Egypt (14%)
- Iceland (24%)
- India (18%)
- Japan (10%)
- Malaysia (6%)
- Moldova (20%)
- New Zealand (15%)
- Norway (25%)
- Russia (20%)
- Saudi Arabia (15%)
- Singapore (7% – 9%)
- South Africa (15%)
- South Korea (10%)
- Switzerland (7.7%)
- Taiwan (5%)
- Thailand (7%)
- Turkey (20%)
- UK (20%)
- Ukraine (20%)
- United Arab Emirates (5%)
- United States (depending on customer location, some states can have more than one tax added, counties and cities may require taxes)
The list of countries and states will be expanded in the future, depending on the local VAT, GST (or other sales tax) laws. Values provided in this list can be changed at any time, and they are an approximation only. Other countries might have taxes that are not listed here. The real tax rate is displayed at checkout.
Where can I get the invoice for my purchase?
All payments and invoicing are handled by MyCommerce / ShareIt. MyCommerce is the seller on record, and they are issuing invoices. When you complete the purchase, you will get an email from MyCommenrce containing the invoice, and it is important to keep these emails safe or download the invoice for your archive. And later, you can download the invoice from your account at MyCommerce. To log in to your MyCommerce account, check out this article.