• Creator
    Topic
  • #53846
    duds
    Participant

    Hi, I recently purchased GD bbPress Plugin Pro. My order no is 521558923 on 18/10/16. The PayPal transaction ID is ID0M613366EJ497745F

    I have not received the plugin. Are you able to resend the plugin or activate the plugin so I can download it from this site.

    My paypal username is paypal@generalrepair.co
    My usual email is @dalerogers.com.au”>hello@dalerogers.com.au

    Thanks for your help

Viewing 4 replies - 1 through 4 (of 4 total)
  • Author
    Replies
  • #53847
    MillaN
    Keymaster

    Hello,

    Your license is active since October 17, 2016, and the system has sent multiple notifications since then. But, the license is on the account linked to the email you used to make the purchase: paypal@generalrepair.co. Check that mail account for the emails about the account and license. If you don’t find any emails from @dev4press.com, most likely is that your email service removed the emails to spam/junk folders, so check there also.

    Regards,
    Milan

    Dev4Press - Premium plugins for WordPress.

    #53853
    duds
    Participant

    Thanks for your help Milan, I have traced the fault back to my paypal@generalrepair.co email alias. I made an error in my zone records when I setup a new email service provider recently.

    I have fixed the fault now. Are you able to regenerate the system emails?

    Cheers,

    Dale

    #53854
    MillaN
    Keymaster

    Hi,

    I have sent download reminder email again. Let me know if all is OK now.

    Milan

    Dev4Press - Premium plugins for WordPress.

    #53864
    Dale Rogers
    Participant

    Thanks Milan, all sorted. Thanks for your help. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Did not receive purchased plugin’ is closed to new replies.